Shipping & Returns

SHIPPING AND RETURNS


Shipping Policies

  • Seedlings are available for pick-up or delivery from February 19 to April 30 depending on weather conditions.

  • Online orders, except for containerized loblolly pine, will be shipped only on Mondays, Tuesdays or Wednesdays. Orders will not be shipped on other weekdays.

  • Orders are shipped via United Parcel Service (UPS) from the Augusta Forestry Center, P.O. Box 160, Crimora, Virginia 24431.

  • Containerized loblolly pine must be picked up at the Garland Gray Forestry Center, 19127 Sandy Hill Road, Courtland, Virginia 23837.

  • Free pick-up is available at the Augusta Forestry Center, 90 Forestry Center Lane, Crimora, Virginia 24431, free-of-charge.

  • Shipping charge is 30 percent of the order total with a minimum shipping charge of $20.

  • Specify a desired shipment date when placing order. Shipment date must fall on a Monday, Tuesday or Wednesday

  • Out-of-state orders will begin shipping on March 1, 2019 on Mondays only.

  • We ship seedlings to the continental United States only.

  • The last week for shipping will be the second week of May.

Return Policy

  • A $20 service charge will be applied to all refunds except those caused by the nurseries inability to deliver ordered seedlings.

  • Full refund will be made, without penalty, in the event the Department is unable to make delivery for any reason.

  • If seedlings do not arrive in good conidition, (i.e. dry, damaged or diseased), claims must be made by telephone or in writing within 7 days of receipt. All unsatisfactory or rejected goods must be held for our advice or disposition.

  • It is agreed between the purchaser and the Department of Forestry that our liability will not exceed the original purchase price of the product excluding shipping costs.

  • We will not process any refunds after May 1st, 2019

  • Prices subject to change without notice.
  • If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Order Cancellations

  • Orders may be cancelled within 10 days of their shipping date.

  • Contact the AFC with your request. Refunds should be made within 30 days.

  • A $20.00 restocking fee will be charged on all cancelled orders.

Disclaimer

  • The Department of Forestry assumes no responsibility or liability for planting of any tree seedlings and in the sale thereof makes no warranties, expressed or implied, of merchantability or of fitness for a particular purpose and makes no warranties regarding the survival or rate of growth of any seedlings.